Shipping policy

Last updated 27 November 2021

SOUTH AFRICAN DELIVERY

Your order will be delivered by Courier and will require a signature on delivery. Orders will be dispatched within 1-3 days of purchase and delivery is 1-2 working days (excludes public holidays and weekends). The cost of delivery will be added to your order total before payment is taken. 

 

INTERNATIONAL DELIVERIES

Your order will be delivered via DHL Express. Orders will be dispatched withing 1-2 working days and should be delivered within 3-7 working days. The cost of delivery will be added to your order total before payment is taken. This process takes slightly longer as a courier quote and insurance on the parcel must be obtained before adding to your total bill – all information regarding international delivery will be communicated over email and is treated as a separate entity to normal delivery due to volatile international courier fees. Delivery times are estimates only and dispatch may be slightly delayed so please allow up to 15 days. 

 

SHORTAGE & TRANSIT DAMAGE

You must inspect the Goods at the place and time of delivery and notify us of any shortages, defects in the Goods, or of any other complaint immediately and in any case within fourteen working days from the date the Goods were delivered, failing which the Goods will be deemed to have been accepted and to be in good working order. Our liability for short delivery is limited to making good the shortage.

 

TAXES & IMPORT DUTIES

All prices are quoted in Rands (ZAR) and will include Value Added Tax, pending akoya.co.za’s VAT approval. Any import duties or taxes and customs or clearance charges that are payable in the recipient's country are solely the responsibility of the recipient. They will not be refunded by us should you wish to cancel your order or to return any goods to us for exchange or refund. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. Please note that customs may open and inspect packages and that the cost of the goods must be specified on the documentation attached to the package, even if it is a gift.

 

RETURNS

If there is an issue in the function of a product, please email info@akoya.co.za with images and a description of the faulty product so we can help to resolve the issue as quickly as possible. 

If the return or exchange is approved, we strongly advise you to pack the product carefully for a safe return to Black Sable Designs via a trackable courier, unless we deem the product to be so faulty that there is no worth to have it returned. Black Sable Designs is not responsible for any damage to the product that happens during shipping back to the studio and a refund or exchange will not be processed if the goods arrive further damaged.

When you are sending the item back to us, please make sure a clear instruction is included that includes:

  • Original Invoice Number
  • Your contact number and email address
  • Item you wish to exchange to
  • Reason for the return / exchange
  • Return courier fee, if it is an exchange

 

IF YOU RECEIVED THE WRONG ORDER

If the item you received is not what you originally ordered, please email info@akoya.co.za quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.

We'll then advise on how to proceed with the return. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. This returns policy does not affect your statutory rights. We'll be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Contact us by email: info@akoya.co.za if you have any further questions. 

 

CLEARANCE & SALE ITEMS

Items purchased in the clearance section or where a price reduction is indicated may not be returned for refund or exchanged for other products. Sale of these items is final.

 

CONTACT US

If you would like any further information please do not hesitate to email info@akoya.co.za